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Rapid Support Module: Elevating Your Organisational Support Experience

Efficient Support, Seamless Solutions

Included in the Standard Tier

Welcome to our Support Module, designed to simplify the support process for your organisation. From ticket lodgement to automated triaging and detailed documentation, our module ensures a responsive and organised approach to handling support requests.

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Key Features

Support - Request Ticket Update
Example Ticket Update

Keep Requestors Informed with Automatic Updates and Summary Emails

Enhance communication. Keep requestors in the loop with automatic updates and summary emails, providing transparency and ensuring they stay informed about the status of their support requests.

Support - Request Process Management
Request Process

Manage Requests/Tickets with an Automated Process for Triaging and Assigning to Relevant Departments

Optimise workflow. Streamline support ticket management with an automated process for triaging and assigning tickets to the relevant departments, ensuring efficient and effective resolution.

Document All Efforts Against the Ticket with Notes, Files, and Images

Support - Ticket Files, Notes, Activity, and Documentation

Comprehensive documentation. Document every step of the support process with detailed notes, files, and images saved against the ticket item, creating a comprehensive record of all efforts made.

All files are stored in your Microsoft Sharepoint, with the benefits of Sharepoint such as version history, sharelink generation and much more.

Publicly Accessible Request Form
Request Form

Lodge Tickets from External Parties Using a Public QR Code Form

Ordered ticket submission. Our Support Module enables external parties to lodge tickets effortlessly using a public QR code form, ensuring a quick and accessible way to communicate support needs.

Support Dashboard
Support Dashboard

Monitor All Organisational Tickets Through the Support Dashboard

Centralised oversight. Monitor and manage all organisational tickets through the support dashboard, providing a centralised hub for tracking, analysing, and responding to support requests.

See how the Support module works Contact Sales

Why Choose Our Support Module?

  • Effortless Ticket Submission: Enable external parties to submit tickets seamlessly through a public QR code form, simplifying the lodgement process.
  • Proactive Communication: Keep requestors informed with automatic updates and summary emails, fostering transparency and customer satisfaction.
  • Automated Workflow: Streamline ticket management with an automated process for triaging and assigning, ensuring a swift and organized resolution.
  • Comprehensive Documentation: Document all support efforts with detailed notes, files, and images, creating a thorough record for future reference.
  • Centralized Oversight: Monitor and manage all organizational tickets efficiently through the support dashboard, allowing for streamlined and informed decision-making.

Ready to enhance your support processes? Embrace the power of our Support Module and ensure responsive and organised solutions for your organisation

Learn More about our other Modules
Tasks | Assets | CRM | Finance | Projects | Human Resources | WHS | Policies | Support

Want to get Started with Rapid Support? Contact Sales

Don't just take our word for it...

FAQS

Why doesn’t Rapid Platform use a ‘Per User’ licensing model?

We have purposefully avoided a per user licensing model because we believe that it stifles innovation and is detrimental to governance.

Instead, our pricing model allows you to grow and adapt Rapid Platform to your requirements, based on the tools and resources you need to access - and regardless of how many people you have accessing those resources.

Do licensing costs increase?

Only if you choose to increase them. Our SaaS model operates on a unique pricing structure that differs from traditional per-user licensing. Instead of charging based on the number of users, we offer a scalable solution where costs are determined by the associated database. This means that as your organization grows and requires more database compute, you can easily upgrade your database without incurring additional user licensing costs.

Our approach allows for greater flexibility and cost efficiency, ensuring that your expenses align with your actual usage needs rather than the number of users on the platform. This scalability feature makes our pricing model more transparent, predictable, and often results in a significantly lower overall cost compared to conventional per-user licensing models.

Does Rapid Platform integrate with Microsoft365?

Rapid Platform embraces Microsoft365 and incorporates deep integration with all of the tools and apps including Teams, SharePoint, OneDrive, Outlook and more.

What is included in the Developer Tier?

The Developer Tier, priced at $220 per month or $198 per month with an annual subscription, provides access to Rapid Tools (Explorer, Designer, Workflow, Adaptive Designer) and Rapid Modules (Task Management). See more on the Developer Page.

What is included in the Standard Tier?

The Standard Tier, priced at $330 per month or $297 per month with an annual subscription, includes Rapid Tools (Explorer, Designer, Workflow, Adaptive Designer) and additional Rapid Modules such as Tasks, CRM, Projects, Human Resources, Finance, Assets, Workplace, Health and Safety, Policies. See more on the Rapid Standard page.

What is included in the Enterprise Tier?
The Enterprise Tier at Rapid is tailored for organizations with specific and intricate requirements, offering a fully customizable solution to meet unique business needs. Unlike the predefined Developer and Standard Tiers, the Enterprise Tier comes with complete flexibility in both pricing and features. See the Enterprise page to find out more.